By letter dated July 15, 2014, Iron Mountain Information Management LLC (“Iron Mountain”), the storage company which acts as the custodian for many of our older medical records, notified us that 24 of our storage boxes were missing or unaccounted for. Those boxes were stored in the area where X-rays are stored.

Although Iron Mountain could not state whether the boxes were stolen or inadvertently destroyed or otherwise lost, after an internal investigation Iron Mountain believes that most likely two now-former employees took the X-rays and sold them to a recycler for their silver content. Iron Mountain advised us that it notified local authorities and is cooperating in the ongoing investigation.

Based on what we have been told, all of the missing X-rays are dated prior to 2002, so patients who had X-rays taken in or after 2002 are most likely unaffected. The missing X-rays may have contained protected health information such as patients’ names, dates of birth, gender, treating physician, medical records numbers, as well as the orthopedic imaging present on the X-ray. However, the missing X-rays included no financial information or social security numbers. 

If you have any questions, please contact Lori Delaney, Executive Director, Tichenor Orthopedic Clinic for Children.
Tel: (562) 597-3696
Email: office@tichenorclinic.org